Privacy Policy

Your privacy is very important to us.

As an Australian-based business, The Mindful Dog, adheres to:

The Australian Privacy Principles (APPs), which are contained in schedule 1 of the Privacy Act 1988 (Privacy Act). This legislation outlines how most Australian and Norfolk Island Government agencies, all private sector and not-for-profit organisations with an annual turnover of more than $3 million, all private health service providers and some small businesses (collectively called ‘APP entities') must handle, use and manage personal information. While the APPs are not prescriptive, each APP entity needs to consider how the principles apply to its own situation.

And, in addition to the above Australian Privacy Act, The Mindful Dog voluntarily chooses to also adhere to the more comprehensive data protection laws, as described in the General Data Protection Regulation (GDPR): https://mindful.dog/data-protection/

As a result, we have developed a transparent and ethical Privacy Policy, which covers how we collect, use, disclose, transfer, and store your information.

What we collect

We collect certain information or data about you when you choose to use the following business websites, operated by The Mindful Dog: https://mindful.dog and https://hub.mindful.dog.

We collect:

• questions, queries or feedback you leave, including your email address, if you contact The Mindful Dog.
• your email address and subscription preferences when you sign up to our email alerts, and
• how you use our emails - for example whether you open them and which links you click on, your IP address, and
• details of which version of web browser you used as well as information on how you use the site, by using cookies and page tagging techniques.

This data can be viewed by authorised people in The Mindful Dog and our suppliers, to:

• improve the website and email delivery, by monitoring how you use them
• gather feedback to improve our services, for example our email alerts
• respond to any feedback you send us.

Where your information is stored

We store your information, whenever possible, on secure servers in Australia.

Some of our suppliers, notably:

• Apple, Google, Flodesk and New Zenler; used to process email communications
• Google Forms; used to gather and process initial assessments and surveys
• Google Analytics; used to collect anonymous user data in order to analyse the performance of our business website and social media profiles
• Apple, Google, Acuity Scheduling and New Zenler;; used to schedule appointments and manage online calendars
• Stripe and Square; used to process secure online payments
• Xero; bookkeeping
• New Zenler; used to host online courses, classes and support communities
• Zoom; used to host online classes

are based in the US and the UK - so, outside of Australia or the EEA.
Therefore, your information may be accessed outside of Australia or the EEA in order to provide you with our services. Both The Mindful Dog, and above, reputable suppliers, have strict controls and privacy policies in place, over who, how and why your information can be accessed.

When you sign up to our email alerts

We use Acuity Scheduling, Flodesk and New Zenler for our email alerts.

Their staff are based outside of Australia and the EEA, and these companies store your data securely on servers in the US and the UK. When you sign up to our email alerts, you agree to your data being stored in this way.
As a subscriber to our email alerts, we may contact you from time to time to ask for your feedback on how to improve our email alert service.

We will continue to send you email newsletters and alerts until you tell us not to or use the unsubscribe option on any of our emails.

Keeping your information secure

We have procedures and security features in place to keep your information secure once we receive it.
This is detailed in our Data Protection and Security Policy.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. We won't share your information with any other organisations for marketing, market research or commercial purposes, and we don't pass on your details to other websites.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect.

If you've signed up for email alerts, you can unsubscribe or change your settings at any time.

About Us

Radica Raeves is a sole trader, operating in New South Wales, Australia,
under the registered business name, The Mindful Dog.
Our address is: 16 Jessica Street, Bateau Bay NSW 2261 - Australia.

Updates

This policy will be reviewed and updated as it happens, and regularly, on an annual basis. So please check it to see the latest updates. The date at the top of the page will be updated whenever there is an update.